Our team will work with you to understand your needs and goals. We can help you develop a personalized plan that aligns with your NDIS funding and individual requirements.

Can you assist with plan reviews and goal setting?
Yes, we offer support with NDIS plan reviews and goal setting. Our team can help you assess your current plan and set new goals to ensure you are making the most of your NDIS funding.

NDIS Funding and Payments

How is your service funded through the NDIS?
Our services are funded through your NDIS plan. Depending on your plan type, funding can be managed by you, a plan manager, or the NDIS directly. We will ensure that all services are billed correctly according to your plan.

Do you offer services under the NDIS self-managed plan?
Yes, we offer services to clients who self-manage their NDIS plans. We will work with you to ensure that all invoicing and payments align with your self-management processes.

What if I need to change or cancel a service?
If you need to change or cancel a service, please contact us as soon as possible. We require [insert notice period] notice to accommodate changes and avoid any cancellation fees. Our team will assist you with rescheduling if needed.

How can I get started with your services?
To get started, please contact us via email. We will arrange a consultation to discuss your needs and how we can assist you.

What should I prepare for an initial consultation?
For an initial consultation, please have your NDIS plan details, any relevant medical or support documents, and a list of your goals and needs. This will help us tailor our services to best meet your requirements.

How do you ensure quality and safety in your services?
We adhere to the NDIS Quality and Safeguarding Commission’s standards and conduct regular training for our staff. We also have a feedback and complaints process in place to address any concerns promptly.

Complaints and Feedback

How do I provide feedback or make a complaint?
We value your feedback and are committed to resolving any issues. You can provide feedback or make a complaint by email. We will address your concerns promptly and work towards a satisfactory resolution.

What if I’m not satisfied with the resolution of my complaint?
If you are not satisfied with the resolution, you can escalate the issue to the NDIS Quality and Safeguards Commission. For more information, visit their website at [provide website link] or contact them directly.

Additional Information

 Where can I find more information about the NDIS?
For more information about the NDIS, visit the official NDIS website. You can also contact the NDIS for further assistance.